Aug 20, 2025
Are you ready to handle a crisis at your manufacturing plant? Find out in this episode, which is all about crisis communication and how to lead under pressure.
This episode’s guest in Angela Billings, a seasoned strategic
communication with over 20 years of experience in the Air
Force—including during September 11th, when she was stationed at
the Pentagon. She is also the author of Command the Crisis:
Navigate Chaos with Battle-Tested Public Relations and
Communication Strategies. Angela shares gripping stories from her
career and firsthand experience at the Pentagon, plus offers
practical lessons for proactive crisis planning, from establishing
clear communications to empowering your team members. Whether
you’re on the shop floor or in the C-suite, this is your chance to
learn the skills you need to confidently navigate a crisis.
1:00 – In any field, you need to anticipate crisis and be prepared
to manage and own them
6:46 – Having a chain of command and clear communication channels
are crucial for effective crisis management
9:12 –The proactive connection of supervisory teams is essential to
crisis management
10:14 – To prepare, do tabletop exercises to act out likely and
worst-case scenarios
12:04 – All employees should act as ambassadors for their
organization
15:05 – Media training can be a strong tool for employees at all
levels, not just executives
16:03 – To safeguard your brand, own your stories
17:32 – Even everyday issues need transparent
communications
19:30 – Consider the role of public communications
channels
21:21 – Apply the same urgency to communications that you do to
everyday production challenges on the floor
Connect with Angela Billings
Visit her website
Learn more about
Command the Crisis
Find her on LinkedIn