Oct 15, 2025
If you want to change your results, you need to change your approach. These words of wisdom come from Maggie Harlow, the co-owner of Signarama Downtown in Louisville, Kentucky. With years of experience in the custom sign manufacturing industry, Maggie doesn’t just talk about leadership—she lives it. She’s also a keynote speaker and speaks on a range of topics, including visionary leadership, gratitude, and finding new approaches to problem-solving.
In this episode, Maggie shares more about her background in the
sign industry and offers practical, transformative insights on what
it really takes to balance quality, speed, and culture in a
high-mix, low-volume environment.
3:06 – In high-stress environments, creativity and craftsmanship
keep people engaged
6:08 – It is important to have communications between all
departments
7:00 – When systemic issues occur, remember that it may be a focus
issue, not a people problem
8:14 – Quality is the most important thing
9:17 – As a leader, if you want something to improve or change, you
need to bring it to your team’s attention
10:28 – When leadership is present on the shop floor, it shifts
perception
11:41 – To get sales and production to truly collaborate, you may
need a cultural shift
13:09 – To find healthy balances between departments, have honest
conversations
14:35 – Focus on ownership, not blame
15:26 – When breakdowns occur, it’s often because team members
don’t understand each other’s realities
17:44 – Give your team space to try, fail, and grow within safe
boundaries
20:00 – For honest problem-solving, assume everyone is doing their
best
Connect with Maggie Harlow
Find her on LinkedIn
Visit her speaking
website
Learn more about Signarama
Downtown