Dec 30, 2020
Dr. Ben Palmer challenges us to check ourselves in unique ways that are game-changing for business, life-changing for people. 00:00 - Intro
00:38 – 2020: a year with much-needed empathy, resilience, and self-management
01:35 – Intro to Ben Palmer with Genos International
02:42 – Game-changing for business, life-changing for people
03:49 – “HR Puff & Stuff” - What’s NOT emotional intelligence (EI)
05:45 – Sizing up Anger. Anger that creates Engagement – not disengagement
07:14 – Here’s what emotional intelligence IS
07:49 – A No Crying Zone?
08:52 – The emotional intelligence experience in real life
10:33 – The Story of 2 Pens and your business
13:31 – Who takes care of who - Customer or Employee?
14:40 – The Ripple Effect and the effect on Safety
16:18 – A culture of ‘artificial harmony’ and ‘fear of confrontation’
17:15 – Magic moments and simple behaviors demonstrating levels of emotional intelligence
22:59 – The biggest predictors of your own mortality
27:33 – Introverted or Extroverted and the awareness of how we show up
29:10 – If you can walk and you can knock begin experimenting to learn
30:24 – Opportunities for 2021: Considering your Perspective, the need for Empathy, and your own Well-Being
33:40 – I just want 2020 to end. Why wait to start?
34:22 – Considering other’s perspectives – You don’t want to be ‘that guy’
35:11 – Wrap Up
35:52 - Closure