Oct 5, 2022
Welcome to Manufacturing Greatness with Trevor Blondeel, where we work with organizations to manufacture greatness by leveraging resources you already have to achieve greater retention, productivity, and profits. To learn more, visit www.manufacturinggreatness.com and click here to subscribe to Trevor’s monthly newsletter.
Now, let’s jump in!
In this episode of Mindfulness Manufacturing, Tracy Hooper — founder of The Confidence Project and author of The Now Hello — joins the conversation to share practical tools for Operations Managers, Production Managers, Manufacturing Managers, and Shift Supervisors who want to communicate with clarity and lead with confidence.
Tracy breaks down simple, real-world strategies — from eye contact to starting and ending conversations on the floor — that strengthen leadership presence, improve communication skills, and build trust with your team. We also talk about how confidence directly impacts culture, engagement, and how leaders show up during everyday interactions on the shop floor.
1:36 – Confidence isn’t something you’re born with. It can be learned from practicing and taking action
3:15 – Complimenting someone is a great way to kickstart a positive conversation—but make sure it’s an authentic compliment
6:00 – “How” and “what” are great magic words for starting a open-ended conversation with confidence, but avoid starting with “why” because it can make others feel defensive
9:00 – If you’re always talking and never listening, you’ll never really learn anything
10:06 – Use the three-sentence rule - saying three sentences, then pausing to let the other person speak or respond
11:15 – Pay attention to body language, too!
15:00 – Even introverted leaders can become confident speakers, especially if they practice first with people they respect and trust
16:30 – To speak with confidence, you always have to learn how to let others speak
17:20 – When giving difficult feedback, “I” statements can help you have a productive conversation without making the other person feel defensive
19:30 – There is power in being brief
23:00 – If you only have a few minutes for a conversation, be a timeframe and be direct by asking to-the-point questions
29:00 – Always look the other person in the eyes when having a conversation to make them feel valued and acknowledged
Connect with Tracy Hooper